Authorized Amazon Retailers
- Babymoon, LLC
- EveryCasa Canada
- Maison Drake
- Lullaby Baby
Why you should only buy from authorized retailers
Our first concern is always your ultimate satisfaction with your Babymoon products. We go to great pains to make sure you get the best products and the best pre and after sale service. For those reasons we strongly advise you to ONLY purchase Babymoon products from Authorized Retailers.
Reasons why you should be careful about buying from non-authorized dealers:
Non-Definitive "Definitive" - Ever see those guys in New York selling Rolex watches on the street corner for $25? How can they do that? They are not really Rolex watches but copies made in countries where laws are laxly enforced. Counterfeit products may look like the real thing, but they don't feel the same and there is a good chance it contains lead and/or formaldehyde. When you buy from an authorized seller you are assured of getting the real deal - genuine Babymoon products that are clean safe and in compliance with Consumer Product Safety Improvement Act, aka CPSIA.
Warranty - Babymoon's policy states that our warranty applies only to the original purchaser. Products purchased from non-authorized sellers have already been sold once (to the non-authorized dealer) and therefore are second-hand goods by the time they come into your possession and are not covered by Babymoon's warranty. Some non-authorized retailers will claim that they will warrant your purchase but may in fact not be in a good position to do so.
In order to protect their sources of Babymoon merchandise, non-authorized sellers sometimes remove the original serial number and replace it with one of their own. Babymoon's warranty does NOT cover products with removed or defaced serial numbers.
Reliability of supply – Generally, non-authorized sellers do not stock Babymoon products but attempt get them once they get an order. They cannot order directly from us but rely on an authorized Babymoon seller to sell them the item. Maybe they can get it quickly, maybe they can't. Maybe you wait for weeks, maybe you never get it. We have received reports of customers who got the run around for weeks only to be told that "Babymoon can't deliver". In some cases it appears that there was never a real intention of delivering Babymoon products but the retailer was using the classic "bait and switch" tactic.
Service - Given a poor supply chain, a non-authorized seller is in a poor position to deal with freight damage and other service issues. Even though some sellers claim to warrant the product in lieu of the manufacturer's warranty, they do not have a direct source for getting genuine = replacement since they can't order them from us. Babymoon cannot replace freight-damaged product or service a product with a removed or defaced serial number. If you are not happy with the product, you may find it hard to get a refund or full-credit from a non-authorized seller.
Reliability - There are a lot of fly-by-night rouge retailers out there. Here today gone tomorrow. Babymoon Authorized Retailers must meet many requirements - including financial solvency and stability.
So how do you know?
Babymoon website has an up-to-date list of Authorized Retailers both on-line and store-front retailers. Look for it. Anyone claiming to be an authorized Babymoon seller, who is not in fact authorized, is breaking the law and subject to consequences. If you are ever in doubt, contact Babymoon customer service (206)223-1806 or send an email to [email protected] to verify a sellers status.
Reasons why you should be careful about buying from non-authorized dealers:
Non-Definitive "Definitive" - Ever see those guys in New York selling Rolex watches on the street corner for $25? How can they do that? They are not really Rolex watches but copies made in countries where laws are laxly enforced. Counterfeit products may look like the real thing, but they don't feel the same and there is a good chance it contains lead and/or formaldehyde. When you buy from an authorized seller you are assured of getting the real deal - genuine Babymoon products that are clean safe and in compliance with Consumer Product Safety Improvement Act, aka CPSIA.
Warranty - Babymoon's policy states that our warranty applies only to the original purchaser. Products purchased from non-authorized sellers have already been sold once (to the non-authorized dealer) and therefore are second-hand goods by the time they come into your possession and are not covered by Babymoon's warranty. Some non-authorized retailers will claim that they will warrant your purchase but may in fact not be in a good position to do so.
In order to protect their sources of Babymoon merchandise, non-authorized sellers sometimes remove the original serial number and replace it with one of their own. Babymoon's warranty does NOT cover products with removed or defaced serial numbers.
Reliability of supply – Generally, non-authorized sellers do not stock Babymoon products but attempt get them once they get an order. They cannot order directly from us but rely on an authorized Babymoon seller to sell them the item. Maybe they can get it quickly, maybe they can't. Maybe you wait for weeks, maybe you never get it. We have received reports of customers who got the run around for weeks only to be told that "Babymoon can't deliver". In some cases it appears that there was never a real intention of delivering Babymoon products but the retailer was using the classic "bait and switch" tactic.
Service - Given a poor supply chain, a non-authorized seller is in a poor position to deal with freight damage and other service issues. Even though some sellers claim to warrant the product in lieu of the manufacturer's warranty, they do not have a direct source for getting genuine = replacement since they can't order them from us. Babymoon cannot replace freight-damaged product or service a product with a removed or defaced serial number. If you are not happy with the product, you may find it hard to get a refund or full-credit from a non-authorized seller.
Reliability - There are a lot of fly-by-night rouge retailers out there. Here today gone tomorrow. Babymoon Authorized Retailers must meet many requirements - including financial solvency and stability.
So how do you know?
Babymoon website has an up-to-date list of Authorized Retailers both on-line and store-front retailers. Look for it. Anyone claiming to be an authorized Babymoon seller, who is not in fact authorized, is breaking the law and subject to consequences. If you are ever in doubt, contact Babymoon customer service (206)223-1806 or send an email to [email protected] to verify a sellers status.